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NEC-backed Netcracker secured an expanded engagement with Cablelynx Broadband to deploy AI-enabled e-commerce and customer experience capabilities. Deal adds a self-service portal to cut call center volume, lower operating costs, support growth, improve customer satisfaction. Implementation uses Netcracker Digital Comm
For best results when printing this announcement, please click on link below: Netcracker Adds AI-Enabled E-Commerce Capabilities to Engagement with Cablelynx Broadband U.S. Communications Service Provider to Optimize its Call Centers and Provide a More Personalized Customer Experience Through Unique E-Commerce Solution