Five9 consumer CX report shows AI trust rises to 55% when human option is visible
Five9 published its 2026 Consumer CX Report on AI use in customer service, based on a survey of 3,000 consumers. Trust in AI more than doubled when a human option was visible, rising to 55% from 26% without a human option. Consumers showed low tolerance for automation, with 92% giving AI under 10 minutes before seeking