Hims placed on Visa monitoring over weight-loss subscription disputes
Hims & Hers Health was put on notice by Visa for excessive customer complaints in its weight-loss subscription business and entered Visa’s Acquirer Monitoring Program after a surge of July credit card disputes.
HIMS -9% V Friday night: Hims’ Weight-Loss Plans Draw Penalties Over Credit Card Disputes - BBG -Hims & Hers Health Inc. was put on notice by Visa Inc. for excessive customer complaints in its weight-loss subscription business, according to internal documents. -The company was enrolled in Visa’s Acquirer Monitoring Program after a surge of customer credit card disputes in July, and must get its credit card dispute rate under 1.5% of transactions to be released from the program. -Hims is facing a Federal Trade Commission lawsuit alleging it made subscriptions difficult to cancel and saddled customers with unwanted charges, which the company has defended, saying the FTC disregarded substantial evidence it provided during a nearly three-year investigation.