ServiceNow Implements Global Workforce Reductions
The company says the cuts affect staff in the United States, the United Kingdom and India, and describes them as a structural business change. Severance expenses were $87 million in the third quarter and $167 million for the first nine months of 2026.
ServiceNow has implemented a new round of global layoffs impacting staff in the United States, the United Kingdom, and India. Management has characterized these cuts as a structural change to the business rather than a one-off event. The company has faced rising costs, with severance expenses reaching $87 million in the third quarter and $167 million for the first nine months of 2026. These actions follow a period of share price volatility and recent financial results where the company provided guidance for fourth-quarter constant-currency cRPO growth that fell below analyst expectations.