Concentrix Reports Q2 2026 Results: Full Earnings Call Transcript

On Monday, Concentrix (NASDAQ: CNXC ) discussed second-quarter financial results during its earnings call. The full transcript is provided below. APIs provide real-time access to earnings call transcripts and financial data. Visit to learn more.

View the webcast at Summary Concentrix reported record contract signings for its IX suite of technology, with a 400% increase year-over-year in deals. Revenue per non-billable headcount increased by 14% year-over-year, contributing to margin expansion. 6 times by the end of 2026. Concentrix anticipates an additional 2% revenue headwind due to increased offshoring and client spending reallocation.

490 billion, with a slight negative impact from foreign exchange rates. Full Transcript OPERATOR Hello everyone. Thank you for joining us and welcome to the Concentrix Second Quarter 2026 Financial Results Conference call. After today's prepared remarks, we will host a question and answer session.

If you would like to ask a question, please press Star one to raise your hand. To withdraw your question, press Star one again. I will now hand the conference over to Elise Purcell, Corporate Communications and Investor Relations. Elise, please go ahead.

Elise Purcell, Corporate Communications and Investor Relations Thank you, operator. And welcome everyone to Concentrix second quarter 2026 earnings call. This call is the property of Concentrix and may not be recorded or rebroadcast without written permission of Concentrix. This call contains forward-looking statements that address our expected future performance and that by their nature address matters that are uncertain.

These uncertainties may cause our actual future results to be materially different than those expressed in our forward-looking statements. We do not undertake to update our forward-looking statements as a result of new information or future expectations, events, or developments. Please refer to today's earnings release and our most recent filings with the SEC for additional information regarding uncertainties that could affect our future financial results. This includes the risk factors provided in our annual report on Form 10K and in other public filings with the SEC.

Also during the call, we will discuss non-GAAP financial measures including adjusted free cash flow, non-GAAP operating income, non-GAAP operating margin, adjusted EBITDA, adjusted EBITDA margin, non-GAAP net income, non-GAAP EPS, and constant currency revenue growth. A reconciliation of these non-GAAP measures is available in the news release and on the company investor relations website under Financials. With me on the call today are Chris Caldwell, our President and Chief Executive Officer, and Andre Valentine, our Chief Financial Officer.

Chris will provide a summary of our operating performance and growth strategy and Andre will cover our financial results and business outlook. Then we'll open the call for your questions. Now I'll turn the call over to Chris. Chris Caldwell, President and CEO Thank you, Elise.

Hello everyone and thank you for joining us on our second quarter 2026 earnings call. Our second quarter marked an acceleration in many areas in the evolution of our business. A few key statistics we are very excited about. First, we saw a record level of contract signings for our IX suite of technology up 400% year over year from the number of deals.

We saw increases of 25% year on year in the number of deals where we sold technology with our services, we saw an increase of 80% year on year in the number of deals where we sold AI and technology with our services, we saw record second quarter cash flow. We improved our efficiency by increasing our revenue per non-billable headcount by 14% year on year we saw margin expansion sequentially of 10 basis points with a clear path to continued expansion. While early days, the momentum we see in the parts of the business we have been investing in are paying off.

While we are being prudent about managing our cost structure to drive better returns, our key message today is we are continuing to effectively execute our strategy and we're making the right investments in the business for long-term shareholder value. Now let's break down some of these areas further. First, on our IX suite of technology. We closed almost 100 deals in the second quarter and are now focused on keeping up with demand for deployments.

While we have improved our implementation speed by 12% through the quarter, we need to be faster to take advantage of the demand. We are on track to double our IX Suite revenue by the end of this fiscal year, hoping to surpass 120 million in annual recurring revenue. While growing, our IX Suite is still a small percentage of our total revenue. What really excites us about this is now we have clients using our solution for the year and the economics are becoming clearer.

We now have 11% of our revenues influenced by IX Suite deployments. While we can see some revenue decreases when we first deploy the platform from driving automation and productivity gains, these tend to be short-lived. We are seeing clients with IX Suite growing significantly faster than our consolidated average and delivering almost 350 basis points better margin and starting to buy additional licenses for clients' internal operations. By the end of the first year of installation, our subscription with clients already deployed grew 24% year on year for new license revenue.

This is because our technology works in enterprise settings and drives real value. One other important point for investors to appreciate: of the top 75% of our clients, 97% have AI in production. The va