EQS — News: AI proves its worth in banking — 29 percent would rather talk to AI about sensitive money matters: EOS Group Reports

EQS-News: EOS Group / Key word(s): Miscellaneous AI proves its worth in banking — 29 percent would rather talk to AI about sensitive money matters: EOS Group Reports 15.10.2026 / 10:30 CET/CEST The issuer is solely responsible for the content of this announcement. ══════════════════════════════════════════════════════════════════════════════════════════════════════════════════════════════════════════════════════════════════════════════════════════ • 46 percent of European consumers report improved communication with their bank through AI. • 29 percent would prefer speaking with AI rather than a human when discussing sensitive financial topics. • 61 percent want proactive AI alerts to warn of potential account overdrafts. HAMBURG, Germany, Oct. 15, 2026 // — Personal advice has long been viewed as an essential part of banking relationships. This perception is shifting, as the latest EOS Banking AI Barometer reveals. The study examines how European consumers evaluate artificial intelligence in the banking sector. 46 percent report improved customer communication through AI support. Only 11 percent perceive a decline in service quality. Where technology genuinely helps, it is accepted