Aurelian Launches Real — Time Quality Assurance and Training for 911 Centers, Bringing Lessons From Past Calls Into the Next One

For best results when printing this announcement, please click on link below: Aurelian Launches Real-Time Quality Assurance and Training for 911 Centers, Bringing Lessons From Past Calls Into the Next One Supervisors can now see what's working across their calls and turn it into same-day coaching, while telecommunicators sharpen their skills on realistic practice calls Aurelian, the AI platform built for public safety, today launched real-time quality assurance (QA) and training for emergency communications centers (ECCs), closing the longstanding gap between reviewing calls and improving them.

Supervisors can now spot performance patterns in real time and provide same-day guidance that helps telecommunicators achieve better outcomes on the next call. Quality assurance programs are inherently retroactive. Supervisors score a sample of finished calls, and feedback arrives weeks later. Newer tools speed up the review, but Aurelian transforms the process from a compliance exercise into measurable quality improvement.

Aurelian’s QA reviews every call handled with CORA, its live guidance assistant, against each agency’s SOPs and industry standards. Supervisors can see who's excelling and identify trends across the floor and at the individual level without digging through recordings one by one. Those insights can become recognition, coaching, or support the same day. QA works dynamically with CORA to reinforce procedures with targeted reminders during calls for individuals or entire teams.

QA can also flag difficult calls in the moment, so supervisors know to check in on telecommunicators who might need support. Aurelian QA shows supervisors what support to send and to whom. “Traditional QA tells a supervisor what happened days, even weeks later,” said Max Keenan, founder and CEO of Aurelian. “We built QA and CORA to close that loop.

See a pattern today, coach on it during the next call. ” Early results are encouraging. At one agency, required questions for a specific call type were often left unanswered. After enabling real-time reminders, call-takers had 50% fewer misses.

“QA has always meant going back to calls that are already over and telling someone what they missed,” said Thomas Donahue, Dispatch Supervisor, Akron Safety Communications. “Seeing trends across calls during a shift helps us spot patterns and focus our coaching where it’s needed. We’re also alerted to difficult calls, so we can check in with the call-taker and offer support. ” Aurelian is also introducing a training solution that complements QA to give new and experienced telecommunicators a way to build confidence and strengthen their skills through realistic call simulations at varying difficulty levels.

Insights from QA inform those simulations, so telecommunicators can practice calls that reflect the needs of their community before handling them live. IACP 2026 attendees can see the tools in person in Orlando, Oct. 25-27, at booth #3180 in the West Building. QA and Training join AVA, which handles non-emergency calls, and CORA, which supports call-takers on live 911 calls.

Aurelian's architecture is CJIS-aligned and SOC 2 Type 2 compliant, and the company doesn't use agency data to train shared models. Aurelian works with more than 60 public safety agencies that serve 15 million community members and has handled more than 5 million calls to date. About Aurelian Aurelian is an AI solution for public safety agencies. Built to make telecommunicators’ lives easier and help every call get the right response, the platform automates non-emergency calls, provides real-time guidance during 911 calls, and turns quality assurance reviews into personalized, real-time coaching and training.

These capabilities give telecommunicators more time to focus on emergencies, help them support community members during critical moments, and provide opportunities to strengthen their skills. S. that serve over 15 million community members. The platform integrates with all major CAD and phone systems.

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