TELUS Digital partners with Parloa to deploy AI agent platform for enterprise customer service

TELUS Digital entered a partnership with Parloa to help enterprises build, deploy, manage AI agents for customer service. TELUS Digital will act as implementation partner, supporting integration, change management, managed services, scaled production rollouts. Enterprise clients will contract directly with Parloa for the AI agent platform. Parloa agents automate end-to-end interactions, escalating to human agents for complex cases, targeting higher resolution rates in contact centers. Collaboration targets regulated industries across North America and Europe, leveraging Parloa’s European footprint, TELUS Digital’s delivery presence. Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. TELUS Corporation published the original content used to generate this news brief via (Ref. ID: MO71047) on October 14, 2026, and is solely responsible for the information contained therein. (C)