Artefact says insurers should shift AI focus from claims expense ratio to underwriting loss ratio

Artefact SA urged insurers to shift AI budgets from claims automation toward underwriting workflow to improve loss ratios and combined ratios. Claims-focused AI often cuts cycle times without reducing costs, leaving headcount unchanged and limiting expense-ratio gains. Underwriting remains manual in many carriers, with broker emails and re-keying cited as persistent bottlenecks that constrain quote speed. The analysis flagged governance, fragmented data, and weak claims-to-underwriting feedback loops as key barriers to underwriting AI adoption. Recommended prioritizing end-to-end automation in one line, with CUO sponsorship, explainability, decision logs, and defined human-override thresholds. Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Artefact SA published the original content used to generate this news brief on October 09, 2026, and is solely responsible for the information contained therein. (C)