JD Power study says online banks, FinTechs lead younger customer satisfaction

The inaugural U.S. Millennial & Gen Z Checking Satisfaction Study says online banks and FinTechs capture 28% of new primary checking accounts and score highest in satisfaction among younger customers. It also ranks Chase, Capital One, Bank of America, Huntington, Regions, Fifth Third, American Express, SoFi, Chime, OnePay and Current by segment.