Amazon blocks Meta Muse AI agent from shopping on its site
Amazon has blocked Meta's Muse AI agent from shopping on Amazon’s retail site, escalating a dispute over control of the customer relationship as autonomous AI agents handle more online purchases.
Amazon NASDAQ:AMZN has blocked Meta Platforms' NASDAQ:META Muse AI agent from shopping on its retail site, stepping up a broader dispute over who controls the customer relationship as autonomous AI agents start handling more online purchases. For investors, the issue matters because third-party agents are increasingly being used to complete online buying tasks.