AI Expands Strategic Role of Contact Centers, ISG Says
Contact centers are evolving from reactive, cost-sensitive organizations into customer engagement hubs with growing capabilities enabled by AI and other advances, according to new research from global AI-centered technology research and advisory firm Information Services Group (ISG) (Nasdaq: III).T…
This is a real-time flash headline. A verified provider body is not available, so SquawkNews does not present it as a full article.