CRM secured a VA contract worth up to $1.6 billion to modernize veteran care and service delivery. The deal will deploy AI agents, Slack, Mu

CRM secured a VA contract worth up to $1.6 billion to modernize veteran care and service delivery. The deal will deploy AI agents, Slack, MuleSoft, Tableau and Salesforce data tools across the department, with a goal of cutting appointment scheduling times from 28 days to minutes. The contract runs for one year with two additional one-year options.